UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. The end-user sends an auto-generated ID and password to whomever to allow remote access.

Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands. No more having to screen-share and explain where to click, or no more sitting idle and asking the status of progress bars or download times.

You’re in direct control of the computer in question, expediting the process and helping your client faster.

Once you have control of your partner, you can press the default hotkey (F1) to chat with the client. This brings up a convenient chat window that lets you share links, answer quick questions, or even send and receive files to hasten the troubleshooting process. This direct communication while you work provides comforting visibility to your client while you root out anything that’s potentially malicious or contains unwanted bundled software or unnoticed bloatware. Handing over control of your computer is unnerving even without third-party software like UltraViewer acting as the middle man. If you’re already skeptical about letting a technician access your files, it tracks so that the risk-aversive balk at the prospect of adding new software to a PC that’s already in dire straits.

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